Terms of Service

1. Who provides Flowr

Flowr is provided by Kho’n Sul’t SRL, a private limited liability company incorporated under Belgian law, registered office Rue Victor Rauter 147, 1070 Anderlecht, Belgium, enterprise number 0846.631.440, VAT BE0846631440, contactable at contact@getflowr.app ("we", "us", "Kho’n Sul’t"). Full company details are set out in the Legal Notice.

These Terms of Service ("Terms") govern your organisation's access to and use of the Flowr application and this website (together, the "Service"). Your contract for the Service is with Kho’n Sul’t SRL.

2. Business use and acceptance

Flowr is offered to organisations for professional purposes. It is not intended for consumers, and by accepting these Terms you confirm that you are acting for purposes relating to your trade, business, craft or profession.

By creating an organisation, accepting an invitation, or using the Service, you accept these Terms on behalf of your organisation, and you confirm that you are authorised to bind it. If you do not have that authority, do not use the Service.

The Data Processing Agreement published at getflowr.app/dpa forms part of these Terms and applies where we process personal data on your behalf.

3. Your organisation and authorised users

A workspace belongs to your organisation. Your administrators decide who is invited, what role each person holds, and what they can see. We do not add or remove your users on our own initiative.

"Authorised Users" are the individuals your administrators admit to your workspace, within the user limit of your plan. You are responsible for their acts and omissions in the Service as if they were your own, for keeping credentials secure, and for removing access promptly when someone no longer needs it.

You are responsible for the accuracy of what you enter and for the lawfulness of the data you put into the Service.

4. Right to use the Service

For the duration of your subscription, and subject to these Terms and the limits of your plan, we grant your organisation a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for your own internal business purposes, through your Authorised Users.

That right ends when the subscription ends. You are not acquiring the software, and no rights are granted other than those stated here.

You may not copy, resell, rent, sublicense or make the Service available to any third party as a service; attempt to derive source code except to the extent that applicable law expressly permits it notwithstanding this restriction; remove or obscure proprietary notices; circumvent plan limits or technical restrictions; or use the Service to build a competing product.

5. Intellectual property

The Service, the software behind it, its documentation, design and trade marks, and all related intellectual property, are owned by or licensed to Kho’n Sul’t SRL. Nothing in these Terms transfers any of it to you.

If you send us suggestions or feedback, we may use them to improve the Service without obligation or payment to you. This does not give us any right to your Customer Data.

Nothing in these Terms transfers ownership of your project data to us.

6. Your data

"Customer Data" means the data your organisation puts into the Service — plans, budgets, timesheets, risks, status reports, and the audit history behind them. As between you and us, it remains yours.

You grant us only the rights needed to provide the Service to you: to host, store, transmit, back up, display and process Customer Data, and to engage subprocessors to do so. We do not use Customer Data to advertise, and we do not sell it.

You can export your organisation's data as JSON at any time, without asking us.

7. Early access

Early access is granted by invitation, one workspace at a time, and is free of charge. It is not a commercial subscription: no payment method is required, no trial is consumed, and no billing begins.

We may end an early access grant. When we do, the workspace becomes read-only and its data is retained; nothing is deleted by that act alone. To continue, an administrator completes commercial activation.

Early access is provided as-is, and features may change with less notice than in a paid subscription.

8. Subscriptions, trials and billing

Plans are subscribed monthly or annually and are priced per plan, not per user. Each plan includes a stated number of users and concurrent projects, published on the pricing page.

Commercial activation is completed through our payment provider's hosted checkout, where billing details, any VAT identification and a payment method are collected. Eligible new subscriptions include a 14-day trial, which begins when the subscription is activated and not when a workspace is first created; time spent in a workspace before activation does not consume it. The first charge is taken at the end of the trial unless the subscription is cancelled before then.

Subscriptions renew automatically for successive periods unless cancelled. Cancelling stops the subscription at the end of the period already paid for; you keep access until then, and a cancellation can be undone before it takes effect. We do not refund periods already begun unless the law requires it or we have agreed otherwise in writing.

You may upgrade at any time. You may downgrade once your usage fits the smaller plan. Plan changes take effect immediately and the difference is prorated by our payment provider.

Negotiated plans may be agreed on different terms. Where an order form or written agreement signed by both parties conflicts with these Terms, that document prevails for the subject it covers.

9. Prices, taxes and payment

Prices are quoted excluding VAT and any other applicable taxes, which are added and accounted for as the law requires.

You must give us accurate and current billing and tax information, including a valid VAT identification number where you rely on one. You are responsible for the consequences of information that is inaccurate or out of date.

By subscribing you authorise recurring charges to your payment method for the subscription and any applicable taxes, until cancelled. If a payment fails, access continues while our payment provider retries; access is suspended once a subscription is no longer active or paid. Invoices are made available electronically.

10. Availability, maintenance and support

We do not currently offer a service-level agreement. We do not guarantee that the Service will be uninterrupted, timely, secure or error-free, and we do not commit to a recovery time.

The Service depends on third parties — cloud hosting, identity, payment and, where enabled, AI providers. Interruptions originating with them are outside our control. We may carry out maintenance, and will give notice where reasonably practicable.

Neither party is liable for failure or delay caused by events beyond its reasonable control.

11. Artificial intelligence

Flowr Assist is disabled by default. An organisation administrator can enable or disable it for the entire organisation, and that setting is enforced by the service, not merely reflected in the interface. While it is disabled, AI features are unavailable and no project or organisation data is sent to AI providers. It is included only on the plans that list it, and nothing is generated unless someone asks for it.

When it is used, project information is sent to an external model provider to produce a suggestion; the Privacy Policy sets out what is sent and to whom. These controls apply whether the request runs on model access we provide or on a provider key your organisation supplies.

AI-assisted output is a draft. It may be inaccurate or incomplete, nothing reaches a report until a person accepts it, and you remain responsible for reviewing it before relying on it. We give no warranty as to the accuracy or fitness of AI-assisted output.

12. Acceptable use

Do not use the Service to store unlawful content, to infringe anyone's rights, to attempt to access another organisation's data, to probe or disrupt the Service, or to circumvent its technical limits.

We may suspend access, in whole or in part, where use threatens the Service, other customers, or compliance with the law. Where circumstances allow, we will tell you first.

13. Warranties and liability

Except as expressly stated in these Terms, the Service is provided as-is and we exclude all warranties, conditions and terms implied by law to the fullest extent permitted.

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, however arising.

Each party's total aggregate liability arising out of or in connection with these Terms is limited to the fees paid or payable under the affected subscription in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, for death or personal injury caused by negligence, or under any other rule of mandatory law.

You remain responsible for the accuracy of the data you enter and for decisions taken on the basis of the Service.

14. Term, suspension and termination

These Terms apply while you have access to the Service. Either party may terminate a subscription in accordance with section 8. We may suspend or terminate access where you materially breach these Terms and, where the breach can be put right, fail to do so within a reasonable period after notice.

On termination your right to use the Service ends. Data handling after termination is described in the Privacy Policy and, where we act as your processor, in the Data Processing Agreement.

15. Changes to these Terms

We may update these Terms. Where a change materially affects how you use Flowr or what you pay, we will tell you rather than relying on you noticing this page. Continued use after a change takes effect constitutes acceptance.

16. Governing law and jurisdiction

These Terms are governed by Belgian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

The courts competent for the registered seat of Kho’n Sul’t SRL, currently Anderlecht (Brussels), have exclusive jurisdiction, without prejudice to any mandatory rule of law that provides otherwise.

17. Contact

For any questions regarding these Terms, contact: contact@getflowr.app